Refund policy

Last updated: March 20, 2026

At MakerX Enterprises ., your satisfaction is our priority. We aim to deliver high-quality automotive care products with proper packaging and care. However, if something isn’t right, we’re here to help.

🔁 Return Eligibility

We accept returns under the following conditions:

  1. The product delivered is damaged or defective

  2. You received a wrong item

  3. The product is unused and in original packaging with all labels intact

Note: Due to hygiene and safety reasons, we do not accept returns on opened or used products unless they are damaged or defective.

⚠️ Important Product Note

  • Car perfumes cannot be returned if opened or used

  • Microfiber cloths must be unused and in original condition

📩 How to Initiate a Return

To request a return, please follow these steps:

  1. Contact us within 48 hours of delivery

  2. Provide:

    • Order ID

    • Description of the issue

    • Clear photos or unboxing video (for damaged/incorrect items)

  3. Our support team will review your request and guide you further

You can reach us via:

📧 Email: info@makerx.shop
📞 Phone: +91 9115433433
🕐 Support Hours: Monday to Saturday, 10 AM – 6 PM

🚚 Return Shipping

  • If the return is approved due to damaged, defective, or incorrect product, we will arrange a free reverse pickup

  • If reverse pickup is not available in your area, you may be asked to self-ship the product

  • In such cases, shipping costs will be reimbursed as per our policy

💸 Refunds

Once we receive and inspect the returned product:

  • Approved refunds are processed within 5–7 working days

  • Refund will be issued to the original payment method

For COD Orders:

  • Refunds will be processed via bank transfer or UPI

Please Note:

  • Shipping charges are non-refundable, except in cases of damaged or incorrect items

  • Refund timelines may vary during holidays or unforeseen delays

🔄 Exchanges

We do not offer direct exchanges.

If you need a replacement:

  • Request a return (if eligible)

  • Place a new order after the refund is processed

🚫 Non-Returnable Items

The following items cannot be returned unless damaged or incorrect:

  • Opened or used products

  • Opened car perfumes

  • Products marked as “Non-Returnable” or “Final Sale”

  • Items without original packaging

❌ Order Cancellation

  • Orders can be cancelled before dispatch only

  • Once shipped, cancellation is not possible

📦 Return to Origin (RTO) Orders

If an order is returned due to:

  • Customer unavailability

  • Incorrect address

  • Refusal to accept delivery

Then:

  • Re-shipping may require additional charges

  • Repeated COD rejections may lead to order restrictions

🤝 We’re Here to Help

We understand that online shopping can sometimes be uncertain. Our team is always ready to assist you with quick support and fair resolutions.

MakerX Enterprises is committed to making your shopping experience smooth, safe, and reliable — every step of the way.